Alion & Associates LLC

Effective Date: January 1, 2026

Important Notice Regarding Text Messaging Data

Alion & Associates LLC ("we," "us," or "our") does not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to service providers solely as necessary to provide and support our messaging services, or when required by law.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address

• Payment information when you make a purchase or request a quote

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information

• Website usage patterns and analytics

• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services

• Processing transactions and payments

• Communicating with you about your inquiries, appointments, services, and, where you have provided appropriate consent, promotional offers

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in

• We maintain timestamped records of all opt-in actions

• We maintain our SMS program with the intent to comply with the Telephone Consumer Protection Act (TCPA) and other applicable messaging requirements.

Opt-Out Instructions:

• You may opt out of SMS messages at any time by replying “STOP” or by otherwise communicating a reasonable request to stop receiving messages.

• We will process opt-out requests in accordance with applicable law.

• You may receive a one-time confirmation message acknowledging your opt-out request.

• You will not receive additional SMS messages requiring consent unless you subsequently provide consent again.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business

• Messages will be directly related to the services you have requested

• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at [email protected]

• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

We do not sell, rent, or share mobile information, including phone numbers and SMS opt-in consent records, with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us operate our messaging program, such as messaging platforms and telecommunications providers, solely as necessary to provide those services. SMS opt-in consent will not be transferred to third parties for their own marketing purposes.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive

• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights

• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets

• In such cases, your data remains protected under the terms of this policy

SMS opt-in data and consent records are not shared with third parties or affiliates for their own marketing or promotional purposes. They may be disclosed to service providers solely as necessary to operate and support our messaging program, or as required by law.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior

• Remember your preferences

• Improve website functionality and user experience

• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Request access to the personal information we process about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information, subject to applicable exceptions

• Opt out of certain processing activities, where applicable, including targeted advertising, the sale of personal data, or certain types of profiling

• Opt out of marketing emails by clicking the “Unsubscribe” link in our emails

• Opt out of SMS/text marketing by replying “STOP” or otherwise submitting a reasonable opt-out request

• Withdraw consent where consent is the basis for processing

• Request information about how we collect, use, disclose, and protect personal information

• Submit a privacy-related request or complaint

To exercise any applicable privacy rights, please contact us using the information provided in Section 10: Contact Us. Where applicable law provides a right to appeal a decision regarding a privacy request, you may submit an appeal using the same contact information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Alion & Associates LLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

IIf you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

Alion & Associates LLC
Phone: (409) 719-0801
Email: [email protected]
Website: www.alionworld.net

By using our website or services, you acknowledge that you have reviewed this Privacy Policy. Where consent is required by applicable law, we will request it separately.